About the Care Factor Programs

 

Statistically, in Australia alone, this week 3-4 people will die as a result of a workplace incident, and many more will be seriously injured. Moreover, as organisations are seeking to do more with less, increasing episodes of heightened workplace stress and mental health challenges can go unnoticed, often resulting in serious, even tragic outcomes. In Australia, every second day an employee in the construction industry alone commits suicide.

 

Beyond Behaviourism – The “Why"

For well over a decade, many organisations within the mining, oil & gas and construction sectors have sought to improve safety performance through Behaviour Based Safety (BBS) programs. Unfortunately, BBS programs are often perceived in a negative way – especially by the workforce. Such programs are (rightly or wrongly) viewed as focusing on “policing”, “tick and flick” exercises or “dobbing on your mate”. Little wonder that cynicism about BBS tools and processes among team members is often very high. While some positive gains have been made, the BBS approach does little to create genuine engagement and intrinsic motivation. While many organisations persist with BBS programs (along with the associated ongoing expense and inevitable disappointment), for all of the above reasons, BBS programs are simply not sustainable as a stand-alone solution.

The “What”

In contrast, the Care Factor Program draws from more recent research into Positive Psychology, as well as the organisations that are considered “best in class” regarding safe operations – High Reliability Organisations (HROs). Consistent findings from such research demonstrate that key attributes such as trust, care, engagement, resilience, positive challenge and Authentic Leadership are strongly associated with excellence in safety cultures and employee well-being, largely by creating a strong sense of Psychological Safety.

The Care Factor Program builds these very attributes within our clients’ leaders, employees, contractors and culture.

The “Who”

Our Care Factor Program presenters are all Safety Psychologists and/or HSE professionals with many years of industry experience, particularly in the mining, oil & gas, utilities and construction sectors, and are exceptional facilitators and coaches.

They are not only content specialists but are also highly attuned to working with the internal processes and specific needs of each group or team member. The outcomes of this level of expertise are evidenced through consistent positive feedback from participants and improved outcomes in terms of safe operations, increased employee well-being and positive cultural development.

 

How we Embed Learnings and Build Internal Capability

Care Factor Materials: A range of mind-jogging visuals in the form of posters, worksheets and workbooks are used throughout the process and are designed to be working documents that can be applied to any emerging issues or challenges.

Care Factor Champions are identified and engaged during the rollout of the program. They are participants who have typically demonstrated strong interest, motivation, ability and genuine care for the safety and well being of their peers.  Group members will be volunteers who assist their colleagues and the wider workforce to best utilise the Care Factor principles and tools to help create and embed a lasting culture of care. Generally the Care Factor Champions will meet once per month to discuss any challenges, opportunities and new initiatives.

Care Factor Toolbox Talks: After completing the Care Factor Program, Leaders, Supervisors and Care Factor Champions sustain the key program concepts and language using the Care Factor toolbox talks, which are “bite-sized” components of the overall program that can be covered in 5 -15 minutes.

Bespoke Program Delivery

The content and delivery of the Care Factor Program is bespoke and relates directly to the needs of the client.  It is important that our clients get everything they need and nothing they don’t, thus maximising impact and positive outcomes for the organisation.

Programs shown can be used as complete Care Factor Programs or discreet Modules can be utilised as stand-alone services or workshops. 

We provide ongoing support

  • Expert support, coaching and consultation to Senior Leadership Team
  • On-going advisory service for the Care Factor Champions group
  • Care Factor Toolbox Talks supplied with ongoing support for facilitators
  • Care Factor Workplace Posters (Pre-designed or bespoke)
  • Care Factor Workbooks and Worksheets designed to be working documents that can be used as tools with emerging issues (Individually or in a Team process). 

PARTICIPANT TESTIMONIAL

“This workshop very cleverly explains human nature and how it affects safety. I believe this course has completely changed my outlook on safety, as ultimately safety is your own responsibility. It has changed the way I manage myself in pressure situations and stopped me getting upset with things I cannot control. The course was excellent...”

Miner
XSTRATA

"Clive is a highly motivated and dynamic trainer. He has a deep understanding of his subject and delivers a very powerful message in an incredibly short space of time. This is probably the best training session I have ever attended and I would highly recommend Clive and GYST Consulting."

Business Manager
HIMA AUSTRALIA

"The Care Factor Program has enabled me to be conscious of taking responsibility and understanding the how/what/why my thinking is built on. Also, that to change culture, I must empower others by asking questions and not being afraid to intervene"

Mining Engineer  
BMA

published on June 23, 2017

Clive Lloyd introducing the Care Factor program

Clients we work with

Interested in the Care Factor Program?

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If you would prefer to speak to us over the phone, call GYST Consulting on 07 5533 2103.

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