Care Factor Difficult Conversations Module

All healthy organisations experience conflict, in fact conflict can be a catalyst for positive growth and change.  However, when disagreements become personal, if left unmanaged they can become toxic to workplace relationships and the culture in general.

This module is designed to help participants deal effectively with conflict or other emotionally charged situations like redundancies, relocation or other significant organisational change.

During the workshop participants will gain an understanding of what drives the autonomic stress  (“fight or flight”) response in people, how to respond and what to say. The session explores our personal communication styles under stress and how to leverage strengths as well as integrating new skills to diffuse tense situations while setting appropriate boundaries. Through realistic role-plays and expert facilitator modelling, this highly practical module helps participants work through emotionally-charged scenarios while practicing their new knowledge, skills and abilities.

 

Program Delivery

The content and delivery of the Care Factor Program is bespoke and relates directly to the needs of the client.  It is important that our clients get everything they need and nothing they don’t, thus maximising impact, cost effectiveness and positive outcomes for our clients.

Programs shown can be used as a complete Care Factor Program or discreet Modules can be utilised as stand-alone services or workshops. 

Other Care Factor Program Modules

Other Care Factor Program Modules include

  1. Brain Basics [Limitations of the conscious mind; Autopilot; complacency; short cuts; time pressure and limiting beliefs]
  2. Building an Intervention Culture [The psychology of “speaking up” – why some do, and some don’t; how to intervene (Care Factor Conversations); Creating trust and engagement]
  3. Creating Accountability and Intrinsic Motivation: [Above and Below the Line Thinking (Locus of Control): the brain science behind accountability and responsibility]
  4. Reframing and Resilience [Understanding what we can control and influence, and what we can’t; the skill of cognitive reframing; stress management techniques; An introduction to the theory and practice of Positive Psychology in the workplace]
  5. Tools of Influence [Transactional Analysis; The PAC Model; effective communication, engaging and influencing others through effective communication; Mastering the use of effective questions; Using Attribution theory as a tool of influence]
  6. Safety Climate Assessment and Commitment to change [Best-practice models of culture; Becoming a values-based leadership team; identifying core values and what they look like in the workplace; sharing commitments and planning next steps]

Embedding

How we Embed Learnings and Build Internal Capability

Care Factor Materials: A range of mind-jogging visuals in the form of posters, worksheets and workbooks are used throughout the process and are designed to be working documents that can be applied to any emerging issues or challenges.

Care Factor Champions are identified and engaged during the rollout of the program. They are participants who have typically demonstrated strong interest, motivation, ability and genuine care for the safety and well being of their peers.  Group members will be volunteers who assist their colleagues and the wider workforce to best utilise the Care Factor principles and tools to help create and embed a lasting culture of care. Generally the Care Factor Champions will meet once per month to discuss any challenges, opportunities and new initiatives.

Care Factor Toolbox Talks: After completing the Care Factor Program, Leaders, Supervisors and Care Factor Champions sustain the key program concepts and language using the Care Factor toolbox talks, which are “bite-sized” components of the overall program that can be covered in 5 -15 minutes.

Ongoing Supports

On-going Supports - included in all site-wide rollouts

  • Expert support and consultation to Senior Leadership Team
  • Advisory service for the Care Factor Champions group
  • Care Factor Toolbox Talks supplied with ongoing support for facilitators
  • Care Factor Workplace Posters (Pre-designed or bespoke)
  • Care Factor Workbooks and Worksheets (designed for line problem solving and skill integration the long term)

PARTICIPANT TESTIMONIAL

“This workshop very cleverly explains human nature and how it affects safety. I believe this course has completely changed my outlook on safety, as ultimately safety is your own responsibility. It has changed the way I manage myself in pressure situations and stopped me getting upset with things I cannot control. The course was excellent...”

Miner
XSTRATA

"Clive is a highly motivated and dynamic trainer. He has a deep understanding of his subject and delivers a very powerful message in an incredibly short space of time. This is probably the best training session I have ever attended and I would highly recommend Clive and GYST Consulting."

Business Manager
HIMA AUSTRALIA

"The Care Factor Program has enabled me to be conscious of taking responsibility and understanding the how/what/why my thinking is built on. Also, that to change culture, I must empower others by asking questions and not being afraid to intervene"

Mining Engineer  
BMA

Clients we work with

Interested in the Care Factor Program?

Please complete the form below so we can respond to your enquiry.
If you would prefer to speak to us over the phone, call GYST Consulting on 07 5533 2103.

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